At Mill Sales Company, your satisfaction is our priority. We want you to feel confident in your flooring purchase. If you are not fully satisfied, please review our return guidelines below.
1. Eligibility for Returns
- Returns must be requested within 30 days of purchase.
- Products must be unused, uninstalled, and in their original packaging.
- Special orders, clearance items, and custom cuts are non-returnable.
2. Return Process
- Contact our team at (213) 482-3005 or info@millsalesco.com to request a return authorization.
- Once approved, products must be returned to our warehouse in resalable condition.
- Customers are responsible for return shipping and handling costs, unless the return is due to a defect or shipping error.
3. Refunds
- Refunds will be issued once the returned products are inspected.
- A restocking fee may apply depending on the product type and condition.
- Refunds will be processed to the original payment method within 7–10 business days.
4. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us immediately. We will arrange a replacement or refund at no additional cost.
5. Need Help?
For questions about returns, please reach out to our team at Mill Sales Company
📍 1215 W 6th St, Los Angeles, CA 90017
📞 (213) 482-3005
📧 info@millsalesco.com
6. Related Policies
Please review our Terms of Service and Privacy Policy for additional details about using our website and services.
